Get in Touch

Reach the PlayRainbowRichesSlot team by email for corrections, guide questions or business enquiries, plus where to turn about a casino account problem.

Write to [email protected] with any question about this site. There is no phone line or contact form, just this single address, read by the PlayRainbowRichesSlot Editorial Team. Most messages get a reply within a week, often sooner.

Before you send a message

A little detail saves a lot of back and forth. Mention which page you were reading and which Rainbow Riches version you mean, since the family includes several games with their own features and figures. If you think a fact is wrong, add the link that shows the correct one, ideally the provider’s help file, a regulator register or a casino’s terms page.

Topics we handle

Corrections. Outdated bonus terms, a game that has left a casino lobby, a changed licence number. Fixes go live once we have checked the source.
Questions about our guides. Something unclear on the how to play guide or elsewhere? Ask, and we may improve the page for everyone.
Commercial enquiries. Operators and studios are welcome to get in touch, but a listing on the casino page still depends on the game being in the lobby and the licence checking out.

Problems with a casino account

We are an information site, so a stuck withdrawal or a voided bonus is outside what we can fix. Start with the casino’s own support and keep copies of every message. If that fails, the operator’s licence tells you where to escalate. For operators licensed in Great Britain, for instance, complaints that the business cannot resolve go to an approved ADR (alternative dispute resolution) body named in its terms. Feel free to let us know about the outcome anyway, because a pattern of complaints can change how we describe a casino.

Two separate paths meeting at a closed green gate in a hedge

If gambling is the problem

Please do not wait for a reply from us. Free support services are listed on the responsible gambling page and can help straight away.

Privacy

Emails are used only to answer you and are never passed to casinos. Leave out card details, passwords and copies of ID. The privacy policy has the full picture, and the About page explains how the site works.